At Cockburn Cement, we welcome feedback from the community about our operations. With your help we can improve the way we work and achieve our goal of becoming a neighbour of choice.
There are three ways you can submit your feedback, as outlined below.
1. Community Feedback Hotline: Phone 1800 156 826 and speak directly to our Environmental Coordinator, during office hours. Please leave a detailed message if Peter is not available and someone will get back to you as quickly as possible.
2. Email: firstname.lastname@example.org
3. Mail: Environmental Impacts, Cockburn Cement, PO Box 38, Hamilton Hill, WA 6963
4. Online: Fill in the online form here.
We receive feedback about many different aspects of our operations so please note that your calls and emails are treated individually. A call to our feedback line will, under normal conditions, receive a response within one working day. All incidents reported to us are investigated so it may take time before your feedback incident is closed out by our investigation team. Responses will be by email or phone depending what is most practical at the time.
Incidents reported to Cockburn Cement form a substantial part of our reporting schedule to the Department of Environment and Conservation (DEC).
What happens to your feedback
Your feedback is very important to us so, when you take the time to let us know how we are doing, you set in motion a series of processes and communications that result in better environmental performance.
The phone call or email you receive after registering your feedback is just the beginning. We want to acknowledge that your feedback has been received and the investigation process is underway. Many people at Cockburn Cement are involved in the impact investigation and response procedure - the Environmental Advisor, Communications and Community Engagement Manager, Process Engineers and Supervisors, Compliance and Technical Managers all play a part. High level analysis is done on results in relation to weather conditions and prevailing winds, process conditions and site operations are all investigated to identify the potential source and cause of the impact and, throughout the process, dust samples may be collected and analysed in the lab. The results of investigations sometimes mean that immediate remedial action can be taken.
At other times your feedback data contributes to longer-term projects aimed at reducing any potential impacts on our community and environment, as they contribute significantly to our Environmental Improvement Plan. While it isn't always possible to get back to individuals with the results of our investigations you can be assured that we take your feedback seriously and value the contribution you make to the amenity of the Munster community.