We welcome feedback from the community about our operations. It assists us to continue improving our environmental management and community engagement.
There are four ways you can submit feedback:
- Community Feedback Hotline: If you have questions or feedback for us, you can phone free call number 1800 156 826 and leave a message including your name, nature of feedback, address and return phone number. Your call will be responded to within 72 hours.
- Email: firstname.lastname@example.org
- Mail: Community Feedback, Cockburn Cement, PO Box 38, Hamilton Hill, WA 6963
- Online: Fill in the online form at the bottom of this page and send it to us.
We receive feedback about many different aspects of our operations. All calls and emails are treated individually. If you call our feedback line you will receive a response within 72 hours. All impacts reported to us are investigated and responses will be by email or phone, depending what is most practical at the time.
If your call is in relation to an impact, it is important you provide us with the nature and time of impact, so we can investigate the cause.
Part of our investigation may include a collection of dust samples for analysis in our laboratory.
We will provide feedback when we have the results of our investigations. Where Cockburn Cement has been identified as the possible source of the impact, remedial action will be taken.
Impacts reported to Cockburn Cement also form part of our reporting schedule to the Department of Water and Environment Regulation (DWER).
What happens to your feedback
Your feedback is important to us, so when you let us know how we are performing, you set in motion a series of processes and communications aimed at supporting our improvement process.
The phone call or email you receive after registering your feedback is only the beginning of the feedback process. We want to acknowledge that your feedback has been received and the investigation process is underway. Many people at Cockburn Cement are involved in impact investigations and response procedures - Process Engineers and Supervisors, Compliance and Technical Managers all play a part. Weather conditions and prevailing winds, process conditions and site operations are all investigated to identify the potential source and cause of the impact being reported.
Your feedback data may also contribute to longer-term projects aimed at reducing potential impacts on our community and environment. While it isn't always possible to get back to individuals with all the results of our investigations you can be assured that we take your feedback seriously and value the contribution you make to the amenity of the Munster community.